Judge it by making something
Open the box, watch the tutorials, practise on a spare piece, then mend something you love.
Our guarantee
30
days to try it
at your own pace.
Learning a new craft takes a little time. Our 30-day money-back guarantee gives you room to open the kit, follow the guide and try a few patches before you decide.
What's covered
Try it properly.
We'll make it right
Email us a photo and your order number. We'll send a replacement part or refund the affected item.
Tell us within 30 days
Contact us within 30 days of delivery and we'll explain the next steps for your refund, as set out in our Refund policy.
How to claim it
Three simple steps.
- 01
Email us
Write to support@ropov.co with your order number, within 30 days of delivery.
- 02
Tell us what happened
A short note is enough. A photo helps if something arrived damaged.
- 03
Get the next steps
We reply within 24 hours, Monday to Friday. Refunds go back to your original payment method; your bank may take several business days to show it.
The small print
All of it, up front.
- Claims must be made within 30 days of delivery.
- Original shipping costs aren't refunded on change-of-mind claims.
- Full terms are in our Refund policy and Shipping policy.
Before you give up, one ask
Try a second patch.
If the first one feels tricky, try another on a spare piece before deciding. Most people find the setup much easier after one or two tries. Stuck on a step? Email us and we'll help you through it.
Still unsure?
Ask us before you order.
Ask anything, including whether the kit will work on the piece you have in mind. If the honest answer is no, we'll tell you. We reply within 24 hours, Monday to Friday, 9am–5pm EST.
Email support@ropov.co